I was just explaining in another thread that I was the manager of a computer store for a few years and it reminded me of this. You guys can appreciate this story. Most everyday people just kind of look at me weird and don't get it as much.
One day I was working on computers in the back and this guy comes in just lividly pissed off and demands to speak to Adam immediately. I explained to him that we did not have and Adam that works at our store, but asked if there was something I could help him with as I was the manager. Well, as it turns out, Adam was hacking into his computer the previous night and we had just worked on it, so we must have put a back door into his computer when we worked on it so we could hack into it. I explained to him that we would never do that to a customer's computer and that we don't even have an Adam that works with us nor that has ever worked with us. I told him it was possible that he could have been hacked, but it wasn't by us. I asked him why he thinks he had been hacked. He said he had a virus alert and saw Adam's name was logged into Windows. I told him he probably had some virus or spyware and that it is unlikely someone was actually hacking into his machine unless he immediately went home and installed all of the stupidest things he could find. Which is actually highly possible. I offered for him to bring it up and I'd look at it for him even though the problem probably wasn't ours.
He brought it up later that day and I hooked it up for him up front so we both could see what happened. I have never laughed in the face of a customer, and this was quite the test. I thankfully held it in until after he left. I was stupified the rest of the day. The Windows XP loading screen came up and bingo, two user accounts. One was his, and the other was Mr. Adam Strator himself, or as I like to call him, Administrator. Nonetheless the guy left still probably not understanding what the hell was going on. Someone that beyond is impossible to help.
Do any of you work in jobs where you have to deal with this crap as often as I do? I work with elderly people a lot and their computers and I just about want to shoot myself whenever I see an old person walk in the door. Tell me more!
