z09: actually most of the stores wouldn't tell the customer shit over the phone unless they were in earlier that day or they knew them in person but one thing i noticed other employees would do is some one would call and say EXAMPLE: hey man its john from the whatever mall store our we don't have anymore i870's how many do you have? i'm gonna send someone over.And they'd basically give them any info they wanted if they were from another store.also they have an agent code and password when you call up customer service.sometimes if our direct number was taking too long theyd call customer service to put an order through but everythings also changed bc it's sprint now
Yeah most of the time you can information if you pretend to be another employee though. Say something like:
You: Hello this is Marvin from collections I am transfering over a costmer to you.
Them: Okay can I have the phone number?
You: Yeah its 714-xxx-xxxx
Them: The name on the account?
You: He gave me the name as Jack Hoffman, but is it coming up for you?
Them: It pulled up another account.
You: Oh, what account did it pull up?
Them: The name on the account is Jason Tassi
You: Okay well can I check with them here?
Them: Go ahead
You: Did the address happen to be on 5642 St. Mark St.?
Them: No I am showing a 12181 Ludlow Ave.
You: Okay
Now I have never had the balls to do this. But RBCP has. Check PLA episode number 2 and he does this to many buissneses.