I called the other day when they where advertising the acer aspire notebooks.I was having some trouble activating my windows account because i didn't have the internet yet and i wasn't about to pay full price for a product key. so i called the qvc number and they transferred me to the testimonial line and i started asking them about the processors clocking speed and stuff the operator didn't know what i was talking about so i asked her if there was a certificate of authenticity on the bottom she said whats that and i described it to her, i said i just wanted to make sure that the software wasn't a pirated copy from china or something so she gladly obliged and gave it to me. HA!