Comcast contracts most of that shit out, and that's what the article said... those people don't give a damn about anything, and in all truth, I can't blame them for doing so. My job sucks, and I sleep while I'm at it too. I'm a bigger jerk though, because I drive a van for a living. So basically, when I fall asleep, people have near-death experiences, and I'm totally cool with that.
One month of comcast service report;
1.) They took forever getting here to install everything (1 1/2 hours late). Again, I don't care about the contractors, since they didn't make any promises to me. Comcast did. They could have at least given me a phone call informing me that the installers would be late. They didn't.
2.) Once everything was finally set up, I found everything to work flawlessly. No technical problems or downed service thus far. It's still not as fast as the Wide Open West service I had before, but WOW isn't available in Detroit, so I'm screwed. DSL is for weenies.
3.) Here's a legitimate gripe against the company. I just got the bill yesterday, and they expect me to pay for installation a grand total of three times. The first being the time I paid the installers when they got here, the other two times being in chronological order as follows; 2. When it never happened and 3. When it didn't happen again.
I'm sure that most of my problems can be solved by gentle, yet still firm, ass-kissing, coupled with a call back to that one time that the installers were late. Provided that doesn't happen, I'm sure I can yell and threaten the management with multiple fictional complaints for the next 20 years, provided I can coax a direct dial number out of someone.
Bottom line? Comcast sucks, but so does everything else on the planet. If I'm going to have issues with a company, it's not because some guy who hates his job decided to sleep on a customers bed... it's going to be because they aren't offering him enough money to give a damn. To quote Bill Hicks; "I envision a future where we all get paid for doing nothing."
Garden City is a bunch of crap anyway.