How do they train Telus Mobility reps. so well against social engineering?
Simple answer: TELUS blows.
TELUS has shown up at 2600 meetings I have attended at in the past. It was funny, because one time a guy showed up and chatted with us about things, and then two weeks later, I saw him walking into the main TELUS offices in Vancouver. They're really stringent on ensuring that none of their equipment get stolen and that their offices' dumpsters are locked.
However, if you can do it, try and get a representative in Alberta. You're highly likely to get further with them because the turnover is so high here. Alberta is facing a labour shortage, so if you end up with a call there, you'll likely get the bottom of the barrel employee in comparison to other provinces. Quebec, Ontario, and British Columbia are where the main call centres are also located.